Frequently asked questions
What is the return policy?
Because each of our products is custom-made, custom orders are non-returnable. However, we want you to be completely satisfied with your purchase, and we’ll work with you to make sure you get exactly what you paid for.
If your item arrives damaged during shipping, please contact us right away with photos of the damage, and we’ll replace it at no additional cost.
When will I get my order?
Every item we make is custom made just for you, which means it takes a little longer than ordering a premade product from Amazon. Most orders ship within 5–10 business days, depending on the complexity of the design and our current order volume. Once shipped, you’ll receive tracking information so you can follow your package right to your door.
Where are your products manufactured?
All of our products are laser cut and engraved in Colfax, Washington, where we handle every order with care and attention to detail. We also source products from U.S. whenever possible.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.